Customer Service Department
Phillip's 1-800-FLORALS Virtual
Flowers & Cards is a free service offered to our internet guests. It has
proved to be a reliable and popular service with many thousands of visitors
each day. However, we assume no liability for its use, for Virtual Gifts left
after the four week pick-up period, or for problems caused by online services
or by internet access difficulties. Similarly, we make no claims that it will
work with every available computer hardware and software configuration.
How To Pick Up Virtual Flowers
If you are having difficulty picking up your
free Virtual Gift we suggest the following:
Confirm that the e-mail notification you
received was from 1-800-Florals Virtual Gifts <virtual @ iflowersgifts.com>. If not, you have accessed
the wrong site.
Read the notification instructions
carefully. A pick-up is made by going to the page at
http://www.800florals.com/virtual/ and locating the entry box found in
the Pick-Up Virtual Gift section.
If your pick-code was not automatically
entered when you clicked on the link in your e-mail notification, then enter
the pick-up number exactly as it appears in your notification including
any capitalization. For accuracy's sake, we recommend that you
highlight the pick-up number in your notification message and then copy and
paste it into the pick-up screen. Your Virtual Gift will be
The pick-up number will always be a two or
three digit number, a hyphen, another number and your e-mail name. Example,
205-134flwrlvr . The name will always be in lower case letters.
If you need additional help, please see the
Accessing Our Site?
Visitors may occasionally experience
temporary difficulty in reaching our site due to its popularity or internet
traffic. If you encounter this problem, please try again later. Virtual Gifts
are available online for four weeks.
Our Free Virtual Gift service is automated.
So, if the recipient did not receive an e-mail notification to pick up his/her
Virtual Gift, it's probably because of an invalid (or mistyped) e-mail address
or a delay or non-delivery on the part of the recipient's e-mail system. Often the best thing
to do is to send a Virtual Gift to yourself -- as a test. Then, try sending one
to the recipient again, but remember to double-check the e-mail addresses you
enter for the recipient AND yourself. Both should be exact and complete (e.g.,
Delivery Delays to AOL Users
Due to its tremendous growth, AOL may have
to occasionally limit or delay e-mail messages from the Internet to its users.
If your Virtual Gift was sent to someone at aol.com and you typed their e-mail
address correctly but they have not yet received the automatic notification
from our server, it is probably due to a mail handling delay at AOL and the
message should get through within one or two days.
Viewing the Image with AOL's
If you're using AOL's built-in browser for
version 3.0 for Windows and can pick up your message but cannot view your
Virtual Gifts image, it may due to your AOL web browser settings. After you've
gone to our web site, click on the PREFS button above the
viewing window. Choose the setting that says "uncompressed
graphics." Then, click on the ADVANCED button
on the next screen. Then, click on the Purge Cache button. If
this doesn't take care of things, talk to the experts at America Online
technical support. Their phone number is 1-800-827-3338.
If Four Weeks Have Already Passed
Sorry, but after four weeks, Virtual Gift
messages are automatically removed from our free service. (Many virtual sites
remove messages after only 7 days.) For the sake of privacy to our visitors, we
don't keep any information about senders, recipients or card messages. So, if
necessary, please contact the sender and ask him/her to resend your message or
tell you about it.
AOL Users: "Internet
Explorer Cannot Locate Site"
AOL Users: If you receive the message that
"Internet Explorer cannot locate site" during a pickup or send
submission, it is almost always caused by problems with access on AOL's side,
please try again later.
Mac Users: Difficulty Using "Pick Up" Button
If you are on a Macintosh computer and have difficulty picking up a virtual gift,
you may need to update your system or browser software. In the meantime, after entering your pick-up code, try using the TAB
key on your keyboard to get to the "Pick Up" button. Then, hit ENTER / RETURN. This method seems to work for others
and may also be a helpful technique for you on other sites.
Misplaced Your Pick-Up Number?
To protect your privacy we do not record the
names or e-mail addresses of our visitors and as a result we cannot provide
such information and are unable to help in the case of a misplaced pick-up
number for Virtual Gifts. Only the sender and the recipient of Virtual Gifts
are notified of a pick-up number.
Problems Printing Your Virtual
Some Netscape users report problems with Netscape
not displaying our pages correctly or crashing when they they try to print their Virtual Gift. This is a problem
between Windows and Netscape and we can only suggest using a newer browser for the best results.
Further Assistance by E-Mail
If you need additional help, please send
us a copy of your original e-mail notification by pulling it up in
your mail program and forwarding it to email@example.com .
Remember to add a note describing the problem that you are
having picking up your Virtual Gift. We review our Virtual Gifts e-mail every
morning Monday-Saturday and respond as soon as possible, usually the same day.
However, this may take several days during peak floral periods such as the week
before Valentine's Day or Mother's Day.
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